Refund policy
Return & Refund Policy
Overview We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.
Return Window You have 30 days from the date of delivery to request a return or refund.
How to Initiate a Return To start a return or refund, please contact us at [your email] with:
- Your order number
- A brief description of the issue
- Photos (if the item is damaged or incorrect)
Do not send any items back without contacting us first. Return instructions vary by product and supplier, and unauthorized returns may not be accepted.
Refunds Once your request is reviewed, we will notify you of the outcome within 3–5 business days. Approved refunds will be issued to your original payment method within 5–10 business days.
We may offer a full refund, partial refund, or replacement depending on the situation.
Non-Returnable Items The following items are not eligible for return:
- Items returned after 30 days of delivery
- Items that show signs of use, damage, or alteration by the customer
- Final sale or clearance items
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no cost to you — no return required in most cases.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.